Contact Amazon Slots Support
Contact our support team
For help with amazonslotscasinogb.co.uk, email our support team at [email protected]. Tell us what you need help with and describe the problem clearly.
For a gaming account enquiry, use the support options within your Amazon Slots account. Jumpman Gaming Limited operates Amazon Slots and handles account matters through its customer care service.
| What you need | Where to start |
|---|---|
| Help with amazonslotscasinogb.co.uk | Email [email protected] |
| Account, payment or game assistance | Use the Amazon Slots account support options |
| Live chat with account support | Published hours: Monday to Friday, 9am–4pm |
| Gambling limits or a break from play | Use the responsible gambling tools in your account |
Explain the issue
A clear message helps identify what has happened. Include:
- The subject of your enquiry, such as access, a payment or a game error.
- When the problem occurred and any error message you saw.
- Relevant transaction or game references, if available.
Keep correspondence about the same issue in one email thread. Avoid starting several separate enquiries about it, as the operator’s help guidance warns this can slow handling. Never include your password or full payment card details.
Complaints about your gaming account
For UK account complaints, Jumpman Gaming Limited’s procedure requires you to raise the matter with its customer care team within six months of the incident. Use the operator’s complaints channel for this process.
The procedure specifies an acknowledgement within 48 hours. The complaints team may ask for more details before investigating. Its stated deadline for a determination is eight weeks after you have supplied all the information it requests.
UK customers can refer an unresolved dispute to eCOGRA once the operator’s internal complaints and disputes process has ended in deadlock, or when eight weeks have passed since the complaint was made without a satisfactory resolution.
Help with gambling concerns
You can apply the operator’s responsible gambling tools yourself at any time, without waiting for support to respond. These account tools are available around the clock. Read our responsible gambling page for more about limits and self-exclusion.